Product Support

We are a supplier. We believe the quality of our boxes and paper products is the best in the world, and we want you to agree. Subtle variations in color are unavoidable as different runs of paper may show slight variations in shade. If you note a problem with metal corners being unusually sharp or glue lines not being complete, please contact us and we will make things right. We guarantee it!

We make every effort to ensure that our literature is correct and that suggested uses of conservation materials, such as chemicals and adhesives, is accurate. However, we are neither conservators nor consultants and therefore must advise you to check products for suitability prior to extensive use or treatments, and to stay abreast of current information by following books, articles in periodicals and journals, and professional online forums.

For issues ensuing from damage during shipping, please see “shipping” for instructions regarding steps to follow.