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Damage to Shipments

While we try to ensure that all material leaving our factory is packed to arrive in perfect condition, damage does sometimes occur. We ask that you inspect your shipment before signing for it, looking at all boxes and skids and at all sides or angles. Note crushed corners, holes or gashes in cartons, any signs of moisture or anything else which looks suspicious on the ticket the driver will provide for you to sign.

Get a copy of your receipt from the carrier before they depart. If you are unsure whether the gash in a carton led to damage to the contents, open the boxes and do a quick inspection and then notify us should you have a problem. Please be able to tell us the order number (found on your packing list), the item number of the damaged merchandise, the quantity you need replaced and describe the problem.

Please do not dispose of the damaged material, including the packaging, until after you have spoken to us. In order for us to replace damaged material, it must be reported promptly so we can file a claim with the shipping company. A delay in reporting will result in the carrier declaring the damage has occurred after the cartons were received and thus refusing responsibility.