Terms and Ordering
Information
Customer
Service:
Our office hours are Monday to Friday from 9:00 to 5:00 Eastern. You may choose
to leave messages on our phone system or to visit our website at any time.
Please call to request catalogs, additional information, or to place orders or
check the status of an order in house. We welcome your questions and comments
any time.
Website: www. conservationresources.com
Telephone: (800) 634-6932 or
(703) 321-7730
Fax: (703) 321-0629
Prices: We make ever
attempt to keep prices on this website current; however please verify costs
when placing an order as market conditions fluctuate and prices are adjusted
accordingly. Orders will be invoiced at the price in effect at the time the
order was paced. Please contact us for special pricing on volume or special
orders.
Sales Tax: State and federal government agencies are tax exempt.
If you are a business or an individual in the
Terms: Prices in our catalog are FOB
Special Orders: Whether you need different dimensions for a flat
storage box, giant folders for panoramic prints, polyester L seals in a size you can not find in the catalog, or even a special
folder with a polyester envelope inside, we are happy to manufacture items by
special order. We fill thousands of requests each year for variations on
material considered stock and genuinely enjoy the unique projects. We will be happy
to discuss your requirements; use your imagination and then give us a call.
Cutting Charges: We are pleased to cut sheets of paper or board to
special sizes for you; nominal cutting charges are applied. Please contact
customer service for quotes.
Shipping:
Shipping methods vary based on the individual order. Shipping charges are
prepaid by Conservation Resources and are invoiced to the customer. We use UPS
and Federal Express, as well as motor freight carriers. We try to select the
best method, taking into account the safety of the merchandise and the cost of
shipping. Recently, UPS and Federal Express have added a variety of extra
charges, including charges for oversize cartons, residential deliveries, and
dimensional weight. In addition to basic rates, motor carriers add additional
fees for services such as inside deliveries, notification calls, and
requirements for lift gate trucks when facilities do not have a loading dock.
If you have a special request, such as overnight service, the need for an
inside delivery, or a preferred carrier, please let us know when you place your
order. Again, shipping charges are not included in the unit prices of items in
our catalog and will be billed with the material. We can estimate shipping
charges for you; let us know the quantities and items you are seeking as well
as the delivery zip code.
Damages and Claims: While we take care in both pulling the items for your
order and in packing orders to assure safe arrival at their destination, there
are occasions where problems arise. Please open all cartons and ensure that
everything is as it should be; notify us of damage or discrepancies within 48
hours. Errors in shipments can be corrected easily at this point. In the case
of damage, we can advise you of the procedures to follow. When signing for a
shipment, please inspect material for visible damage and either refuse or note
that there was damage on the delivery receipt. Save all packing material from
damaged shipments as this may be needed for inspection once a claim is filed.
Returns: Material to be sent back needs a return authorization
number; please contact us and let us know what you would like to do. Chemicals
generally are not accepted for returns; nor are special order items (unless
they are defective).
Important: While the information and suggestions regarding items
in our literature is believed to be accurate, this is not guaranteed, and the
following statement is made in lieu of any warranty, express or implied:
Conservation Resources assumes only the responsibility to replace whatever
product is found to be defective. We are not liable for injury, damage, loss,
whether direct or as a consequence of the use or inability to use a product.
Prior to use, please ensure that all products are in fact suitable for the
intended purpose(s) by testing them and by consulting current literature. The
user assumes all liability and risk involved once the decision to use a
particular item is made. We make every effort to ensure that the information
regarding products contained herein is accurate, and will diligently try to
answer any questions you may have; we cannot, however, make any deviations from
the foregoing provisions.